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It has become increasingly important to know you customer’s expectations and understand how unhappy customers can damage your business. A quote from well-known customer service and customer experience advocate, Bill Quiseng, encourages organizations to “work as hard to keep a customer as you do to find a new one.” For every customer who takes the time to complain, 26 others remain silent. An unhappy customer will tell 8 to 16 people about their experience, and 91% of them will never purchase from you again. Every one of your customers has …

The Ada County Highway District (ACHD) located in Boise, Idaho, covers the entirety of Ada County, including the six cities within it, and is responsible for maintenance and improvements to Ada County’s local roads and bridges. The district, established in the early 1970s, has a fleet of 22 sweepers, including Schwarze M6 Avalanche and A7 Tornado sweepers to sweep approximately 2,100 miles of roads and streets. Sweeping crews operate these sweepers all year round, and some of them now have a new colorful look. The ACHD held a contest to …

This is a sensitive topic. You don’t want to imagine the people on your payroll, the very people you hand-picked to help you succeed, would ever steal from you. You entrust them with your business and your very livelihood. An anonymous survey conducted by Forensic Accounting Firm Kessler found that 95% of employees steal from their employers! Yikes! But, once you get granular with examining what constitutes theft, it makes a bit more sense. The survey included the use of a company computer or phone for personal tasks while at …

When replacing a glued-on seal such as the dump door seal on your sweeper, some procedures should be followed to make the re-affixing of the new seal completely permanent. Cleaning After you have removed the old seal, thoroughly clean the area and remove any paint by sandblasting or using a wire wheel. If complete paint removal is not feasible, make sure that any paint left is not peeling and has the gloss completely broken. When visibly clean, wipe off the area with an R50 surface cleaner, and prime the metal …

A good preventative maintenance program is the best cost-benefit value to your sweeper. Every sweeping contractor and municipality should have a program in place to catch any loose parts, misalignments, vibrations, etc. early on. Vital sweeper systems and parts must be well maintained – and replaced on time as needed. Here are 10 tips to keep your sweeper performing at top performance: 1. Clean the debris hopper daily. Cleaning helps avoid dirt accumulation, which will generate rust as well as restrict the airflow and the performance. 2. Maintain the hopper …

HUNTSVILLE, ALABAMA – Schwarze Industries is pleased to announce the introduction of a free 5-year/5000-hour extended warranty program on its A7 Tornado, A8 Twister, and the A9 Monsoon sweeper engines. This program, available through Schwarze’s extensive sweeper dealership, provides coverage of all sweeper engine components and applies to new John Deere Tier 4 propulsion engines installed after March 31, 2017, through December 31, 2019. “We are very pleased to offer this to our customers. It provides another level of customer confidence and further builds upon Schwarze’s strong reputation of performance, …

We all know there are several benefits to street sweeping. But did you know street sweeping also lowers crime? On average, 1 out of 10 U.S. citizens falls victim to property crimes, such as burglary, theft and motor vehicle theft, each year. And cities around the world have taken a new approach to crime reduction. At the end of 2009, the police department of Rotterdam, The Netherlands, conducted an experiment they called “The Neighborhood Takes Charge,” and asked their local communities what their greatest concerns were. Most requests that came …

Did you know that Schwarze uses durable, anti-corrosive, double wire braid hydraulic hoses on all its sweepers as an extra measure of safety? Double wire braid hydraulic hoses are made of synthetic rubber lining, protected by two wire braid reinforcements separated by a synthetic rubber layer, and a synthetic rubber cover that is oil and abrasive resistant. These hoses can bear very high temperature, pressure, and vacuum. Possibilities of bursting or malfunctioning have been reduced to a great extent because of the fabrication of the second wire braid. Not only …

Cleanliness is a key factor, not only in supporting your business but also in determining the overall success and growth of your business. The cleanliness of your parking lot is just as important as that of the interior of your building. We’ve compiled a list of 10 reasons why it is so important to retain a professional sweeping contractor on a regular basis: 1 – If your business’ exterior is neglected, potential customers will expect the internal cleanliness and other affairs of your business to be poorly run as well. …

Schwarze Industries is pleased to announce that Immaculate Power Sweeping, LLC from Pelham, NH upgraded their fleet of sweepers with 5 newly redesigned Schwarze SuperVac Vortex sweepers. Derek Grieco, the owner of Immaculate Power Sweeping, said: “We needed sweepers with more power and larger capacity and that made the Vortex a perfect choice.” Immaculate Power Sweeping, LLC is a family owned and operated business established in 1992. With an award winning reputation for service and satisfaction in sweeping and property maintenance, their friendly, knowledgeable staff is ready to help develop …